Testimonials

PLS specialises in hospitality linen where the emphasis on quality is high.  Our customer base ranges from Michelin star restaurants to holiday camps and from large hotel groups to small owner operated guest houses.  Operating a pooled linen hire service as we do, it is imperative that we maintain high quality standards throughout the operation.  We believe the following feedback provides evidence of the high quality and customer service standards that we maintain.

“Having worked with PLS previously, it wasn’t a difficult decision for me to change The Dome’s account to PLS.  Professional Linen Service.  That says it all really.  They are at the forefront in rolling out polyester table cloths as standard – a huge advantage.  The stock is well maintained and always snowy white.  Our account manager is really helpful and the support from their office is first class  Not only that, I’m happy with the price.  Laundry needn’t be a nightmare!”

Steven Hall
General Manager, The Dome, Edinburgh


“We have used PLS since the opening of Tune Hotels 3.5 years ago.  The customer service levels and response rate are exceptional, especially when we are under pressure to deliver at busy times.  The quality of the linen laundered is high, and the amount of reject linen is well below industry norms I am used to.”

David Aylott
General Manager, Tune Hotel Group

“Professional Linen Services has managed the laundry and linen service for Accommodation, Catering and Events at The University of Edinburgh for over a decade.  During our various contracts, they have proved themselves to be customer focussed and reactive to changes in our business.  They are forward thinking and have a real focus on environmental and sustainability issues as reflected by heavy investment in their plant and equipment.  PLS are also good employers and have demonstrated their fair working practices during their most recent tender submission.  I would most definitely recommend PLS as a supplier to any hospitality or public sector organisation.”

Michelle Christian
Senior Accomodation Manager, University of Edinburgh

“Without the great service and support from all of the team at PLS in delivering consistently to a high standard, I would be unable to turn around rooms within the hotel as quickly as we can do.  PLS has shown over the years that they care about my business and always want to do what is right first time which is what stands them apart from others within the industry.  I would have no hesitation in recommending the services of PLS to my colleagues within the industry for exceptional service delivery with great support.”

Ronald Little
General Manager, Doubletree by Hilton, Edinburgh City Centre (formerly The Point Hotel)

“Having worked with PLS now for a number of years in what can be described as one of the most challenging, and exacting of operations, I can only praise Steven and the team for all their support, co-operation and dedication in delivering the service and standards that we, and our guests, expect.  I would not hesitate to recommend PLS to any organisation that strives to be at the forefront of their business, thinks progressively and asks its suppliers to do the same.”

Michael Andrews
General Manager, Pullman Royal Scotsman

“My initial thoughts on agreeing a contract with PLS was the pricing. But, working closely with PLS, they have proven to us that they value our custom and happily go the extra mile to provide the service quality we demand for our 5 star brand. I now would have no hesitation in recommending PLS.”

Kannan Nair
General Manager, The Scotsman Hotel