Testimonials

PLS specialises in hospitality linen where the emphasis on quality is high.  Our customer base ranges from Michelin star restaurants to holiday camps and from large hotel groups to small owner operated guest houses.  Operating a pooled linen hire service as we do, it is imperative that we maintain high quality standards throughout the operation.  We believe the following feedback provides evidence of the high quality and customer service standards that we maintain.

“Having worked with PLS previously, it wasn’t a difficult decision for me to change The Dome’s account to PLS.  Professional Linen Service.  That says it all really.  They are at the forefront in rolling out polyester table cloths as standard – a huge advantage.  The stock is well maintained and always snowy white.  Our account manager is really helpful and the support from their office is first class  Not only that, I’m happy with the price.  Laundry needn’t be a nightmare!”

Steven Hall
General Manager, The Dome, Edinburgh

“Professional Linen Services has managed the laundry and linen service for Accommodation, Catering and Events at The University of Edinburgh for over a decade.  During our various contracts, they have proved themselves to be customer focussed and reactive to changes in our business.  They are forward thinking and have a real focus on environmental and sustainability issues as reflected by heavy investment in their plant and equipment.  PLS are also good employers and have demonstrated their fair working practices during their most recent tender submission.  I would most definitely recommend PLS as a supplier to any hospitality or public sector organisation.”

Michelle Christian
Senior Accomodation Manager, University of Edinburgh

“Without the great service and support from all of the team at PLS in delivering consistently to a high standard, I would be unable to turn around rooms within the hotel as quickly as we can do.  PLS has shown over the years that they care about my business and always want to do what is right first time which is what stands them apart from others within the industry.  I would have no hesitation in recommending the services of PLS to my colleagues within the industry for exceptional service delivery with great support.”

Ronald Little
General Manager, Doubletree by Hilton, Edinburgh City Centre (formerly The Point Hotel)

“Having worked with PLS now for a number of years in what can be described as one of the most challenging, and exacting of operations, I can only praise the team for all their support, co-operation and dedication in delivering the service and standards that we, and our guests, expect.  I would not hesitate to recommend PLS to any organisation that strives to be at the forefront of their business, thinks progressively and asks its suppliers to do the same.”

Michael Andrews
General Manager, Pullman Royal Scotsman

At Motel One we focus on quality service and value for money for our guests and we expect the same from our suppliers. We certainly get this with PLS. Whilst other suppliers may offer cheaper prices, the old saying of ‘you get what you pay for’ really rings true. After more than three years working with PLS, we know that we can rely on PLS to deliver high standard quality linen, consistently. Added to which their friendly, honest and helpful service (from our account manager to the customer service desk) I believe, makes them stand out from other laundry suppliers.”

Celia Hague
Area Hotel Manager, Motel One Scotland

My name is Alan Wilburn and I am the Housekeeping Manager for Euro Hostels in Glasgow.  We also have hostels in Edinburgh, Newcastle and Liverpool.  We have been working with Professional Linen Services as a group for over 7 years now.  The professionalism throughout the company from my Account Manager, through to the Customer Service Team has really been the key to a fruitful business relationship and why we continue to use PLS.  I understand every business can experience problems on occasions, but it’s the way it is corrected and dealt with in the professional manner that sets PLS apart.  I would highly recommend PLS who continue to deliver and maintain the highest standards of customer service and quality linen.

Alan Wilburn

Housekeeping Manager, EH! Glasgow